Privacy policy
Last Updated: April 14, 2026
1. Introduction
E&S International Enterprises, Inc. ("E&S," "we," "us," or "our") operates this website and online store, including all related pages, content, features, products, and services (collectively, the "Services").
Some products and branding made available through the Services are offered under license from Pioneer. E&S, and not Pioneer, operates the Services and is responsible for the collection, use, and disclosure of personal information through the Services. The fact that Pioneer-branded products are offered through the Services does not mean that your personal information is disclosed to Pioneer through your use of the Services.
This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information when you visit or use the Services, make a purchase, create an account, contact us, or otherwise interact with us.
2. Personal Information We Collect
Depending on how you interact with the Services, we may collect the following categories of personal information:
a. Identifiers and Contact Information
This may include your name, billing address, shipping address, email address, telephone number, and similar contact details.
b. Order and Transaction Information
This may include information about products you view, place in your cart, purchase, return, exchange, or cancel, as well as order history, shipping information, and related transaction details.
c. Payment Information
When you make a purchase, payment information is collected and processed through our ecommerce and payment processing providers. We do not store full payment card numbers except as necessary through our payment service providers.
d. Account and Preference Information
If you create an account, we may collect login credentials, saved preferences, and related account settings.
e. Communications
If you contact us, we may collect the contents of your message, attachments you provide, and records of our communications with you.
f. Device and Internet Activity Information
We may collect information about the device and browser you use to access the Services, your IP address, general location information derived from IP address, pages viewed, session activity, and similar usage information.
3. How We Collect Personal Information
We collect personal information from the following sources:
a. Directly from you
We collect information you provide when you place an order, create an account, sign up for communications, submit an inquiry, request support, or otherwise interact with us.
b. Automatically through the Services
We and our service providers may collect certain information automatically through cookies, log files, and similar technologies used to operate the Services, maintain security, remember preferences, and improve site functionality.
c. From service providers
We receive information from service providers that support the operation of the Services, such as Shopify, payment processors, shipping and fulfillment providers, fraud prevention providers, and customer support tools.
4. How We Use Personal Information
We may use personal information for the following purposes:
a. To provide, operate, and maintain the Services;
b. To process and fulfill orders, including payment processing, shipping, delivery, returns, and exchanges;
c. To create and manage customer accounts;
d. To communicate with you regarding orders, support requests, service messages, and other transactional matters;
e. To respond to your inquiries and provide customer service;
f. To detect, prevent, and investigate fraud, abuse, security incidents, and other misuse of the Services;
g. To improve the Services, including troubleshooting, analytics, quality assurance, and site administration;
h. To comply with applicable legal obligations and enforce our terms, policies, and rights.
5. How We Disclose Personal Information
We may disclose personal information to the following categories of recipients, as reasonably necessary to operate the Services and conduct our business:
a. Ecommerce platform providers
We use Shopify to host and support the Services.
b. Payment processors
We disclose information necessary to process payments and complete transactions.
c. Shipping, fulfillment, and logistics providers
We disclose information needed to ship orders, deliver products, process returns, and provide related services.
d. Technology, hosting, security, and support providers
We may disclose personal information to vendors that help us operate, secure, maintain, and support the Services.
e. Professional advisors and legal process recipients
We may disclose personal information where necessary to comply with law, respond to lawful requests, protect our rights, enforce our agreements, or participate in actual or potential legal proceedings.
f. Business transaction counterparties
We may disclose information in connection with a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar transaction.
We do not disclose personal information to Pioneer merely because the Services use Pioneer branding under license.
*** We do not sell your personal information. ***
6. Cookies and Similar Technologies
We and our service providers may use cookies, tracking pixels, log files, and similar technologies to operate the Services, keep items in your shopping cart, remember your preferences, maintain security, understand general site usage, and improve site performance and functionality.
At this time, we do not use personal information collected through the Services for a cross-context behavioral advertising program. If our practices change in the future, including through the implementation of additional advertising or analytics tools, we may update this Privacy Policy and provide any notices, disclosures, or choices required by applicable law.
You may be able to control certain cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Services.
7. Your Choices
a. Marketing Emails
If you receive marketing emails from us, you may opt out at any time by using the unsubscribe link in the email. Even if you opt out of marketing emails, we may still send you transactional or service-related communications.
b. Account Information
If you maintain an account with us, you may review and update certain account information by logging into your account.
c. Cookies and Browser Controls
You may be able to control certain cookies and similar technologies through your browser or device settings.
8. Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission over the Internet and no method of electronic storage is completely secure, and we cannot guarantee absolute security.
9. Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Services, complete transactions, maintain appropriate business and tax records, resolve disputes, enforce our agreements, and comply with applicable legal obligations.
10. Children's Privacy
The Services are intended for a general audience and are not directed to children under 13 years of age. We do not knowingly collect personal information online from children under 13. If we learn that we have collected personal information online from a child under 13 without legally required parental consent, we will take steps to delete that information. If you believe a child under 13 has provided personal information to us, please contact us using the contact information below.
11. Third-Party Links
The Services may contain links to third-party websites or services. We are not responsible for the privacy, security, or content practices of those third parties. We encourage you to review their privacy policies before providing information to them.
12. California Privacy Rights
This Section 12 applies to California residents and supplements the rest of this Privacy Policy. If you are a resident of another state and would like to submit a privacy-related request, you may contact us using the information below. We will review your request and respond as appropriate based on applicable law and our then-current privacy practices.
a. Notice at Collection
During the preceding 12 months, we may have collected the following categories of personal information from California residents:
1. identifiers, such as name, address, email address, IP address, and similar information;
2. personal information described in California Civil Code section 1798.80, such as contact and payment-related information;
3. commercial information, such as records of products purchased, obtained, returned, or considered;
4. internet or other electronic network activity information, such as browsing activity and interactions with the Services;
5. communications and customer service information;
6. account and preference information.
We collect this information from the sources described in Section 3 and use it for the purposes described in Section 4.
b. Disclosure for Business Purposes
During the preceding 12 months, we may have disclosed the categories of personal information listed above to service providers and contractors for business purposes, including ecommerce hosting, payment processing, shipping and fulfillment, fraud prevention, customer service, security, and technology support.
c. No Sale; No Disclosure
We do not sell personal information.
We disclose personal information only as reasonably necessary for the operation of the Services and as otherwise described in this Privacy Policy.
d. Sensitive Personal Information
To the extent we collect sensitive personal information, we use and disclose it only for limited purposes permitted by applicable law, such as processing transactions, preventing fraud, maintaining account security, and complying with legal obligations. We do not use sensitive personal information to infer characteristics about consumers.
e. Information Rights
California residents may have the right to:
1. request access to the personal information we have collected about them;
2. request deletion of personal information, subject to applicable exceptions;
3. request correction of inaccurate personal information;
4. receive information about categories of personal information collected, sources, purposes, and categories of recipients;
5. not be discriminated against for exercising applicable privacy rights.
f. Submitting Requests
California residents may submit privacy rights requests by contacting us at the email or mailing address listed in Section 15 below. We may need to verify your identity before processing your request. Authorized agents may submit requests on behalf of California residents, subject to verification and proof of authority.
13. Other States/Jurisdictions
If you are a resident of a state or jurisdiction other than California and would like to submit a privacy-related request, you may contact us using the contact information below. We will review and respond to such requests as required by applicable law and based on our then-current privacy practices.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We are committed to complying with applicable U.S. privacy laws to the extent they apply to our operations, and we may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. If we make changes, we will post the updated version on the Services and update the "Last Updated" date above. Your continued use of the Services after any changes become effective constitutes your acknowledgment of the revised Privacy Policy, to the extent permitted by law.
15. Contact Information
If you have questions about this Privacy Policy or would like to submit a privacy-related request, you may contact us at:
E&S International Enterprises, Inc.
7801 Hayvenhurst Avenue
Los Angeles, California 91406
Email: service@pioneeraudiousa.com